This is to express my satisfaction with the excellent service provided by Robert Taggart of your company on my Bruno VPL on the above subject date. Mr. Taggart was prompt, courteous and explained the steps he was performing as he was working. He only took one break during the four hours for some water during the service call. He cleaned up his work area before leaving. I am extremely happy my lift was fixed during the service call. I would also like to commend the young lady that took my call for service last Wednesday. She was courteous and polite and walked me through some
trouble shooting tips for my problem. These two folks are a vast improvement over the people I have dealt with at 101 Mobility in the past. Rest assured you have a customer for life.
November 30, 2017
It was super easy to do business with 101 Mobility. I rented some wheel chair equipment and they delivered and picked it up. It was all done on time and very smoothly. I also sent a lot of questions via email and they were all politely answered by staff members!
I am totally satisfied with 101 Mobility service and product. I purchased the Bruno Elan Straight Rail Stairlift. The stair lift was installed within 2 hours and I am very pleased with the ease of operation. The two men who installed the stair lift were very professional and made sure that I understood how to operate the stairlift properly before they left. I was made to feel like a "Valued Customer" from the first phone call I made to 101 Mobility to the purchase and installation.
101 Mobility is a very professional and easy company to work with. The product is excellent. Prices reasonable. And the installation was the best & easiest I have ever had.
The stair lift was installed two days ago and it is really providing the much needed relief my husband needed.
Excellent communication and follow-up.
I have shared your contact information to the rehab staff at St. David's Round Rock Hospital. They are going to recommend your rental product to their rehab patients. They feel this is a great alternative to sending patients to a rehab center versus going home. They said a lot of patients could use this.
You should promote your rental product to every hospital rehab unit in the Austin area. They were excited about the option and were not aware it was available.
I have recently called several times to obtain information about a stair lift, and have been very pleased with being able to hear from both Kathleen and Kelly what I needed to know. In addition I needed a technician to prepare a stair lift for shipment. He arrived promptly at the time scheduled and was able to complete the work quickly. In the more distant past, when I ordered and had a Bruno Elan stair lift installed in my house, the work was scheduled in short time, and done to our complete satisfaction. On all occasions my interaction with staff has been professionally and to our satisfaction. Your business understands the importance of customer satisfaction, which I greatly appreciate.
Product is very good and works great.
We really appreciate the prompt service and installation. Your service crew did a very good job
and did it in less time than quoted.
Thank you for helping us to deal with our daughters need.
You worked really hard to do the job right. It was your first installation of this elevator product and it was fraught with problems, but you stuck with it and made it work. We really appreciate your efforts and we love our new elevator.
The ramp you installed for us is outstanding. It is very nice looking, fits in with house and scenery wonderful. It is very sturdy and is not going to rot or deteriorate over time. Price was actually lower than two wooden ramps I looked at. The people I came in contact with whether in person or on phone, were very nice and helpful. This includes Kathleen, Kellye, Steven and his partner. Very, very pleased with product. It took very little time from time we ordered ramp until it was installed.
My wife has home health care and a nurse comes out every week to check on her and take of a couple of procedures. Each time its a new nurse we brag about out ramp, 101 Mobility and the people we dealt with and highly recommend your services. Thanks very much. The [LAST NAME REMOVED]'s.
Love your product and the service has been great, except when my chair went out (needed a new motor) and the manufacturer would not replace it without making the tech try to fix it first. I went two weeks without a chair, then the techs installed a loaner chair for me to use until the new chair was sent.
I bought my chairs because I have a really bad back problem, so after dragging myself up the stairs for two weeks I was in terrible shape. Please, please do not let this happen again!!!!
My wife and I purchased a Bruno stair lift from your company a couple of years ago, and we had to have the batteries replaced yesterday. We had such a positive experience with your service representative, I think his name is Steve. He is so polite and helpful to both my wife and myself. He showed me some pointers for maintenance that I have not be doing. He did not leave until it was working properly, and it is working so much better now, we cannot believe it.
I just want to make sure you know what a valuable employee you have, and that he makes an excellent impression for your company.
Bill and Jeannie T.
I just wanted to take the time to say thank you all for your hard work, persistence, and dedication in assisting my family with your work. We are definitely enjoying the equipment and it has changed my quality of life dramatically. I am now able to get out more and participate in family activities. Also, I have some great news! I told my doctor about your wonderful work and customer service and he is very interested in meeting you all. He went like to get in contact with you all, so that you can make a presentation.
We sincerely appreciate the effort you and Bruce made to get our lift up and running. It’s been a pleasure to meet both of you and wish only the best for your new business. Should we need anything else, you guys will be the first people we call. Thanks bunches!
There are no words to describe how deeply appreciative I am for what 101 Mobility has done for Jessica. You can’t imagine the safety net you have brought to her through the donation of your labor and tracking for her lift system. In a world that has forgotten what it is to serve, 101 Mobility will rise to the top of its industry by serving with a heart like you have Jessica. You have met a need like only a family would do and for that we will be forever grateful! I encourage you to continue serving with the same level of excellence you have shown to our family as well as Jessica. If so, I am convinced 101 Mobility will prosper and so will all those you serve. God bless you all!
I want to thank 101 Mobility for their quick response to our need of a stair chair to aid our niece to get back home to her children. We called and 101 Mobility went to work on our request right away and came out and installed this stair chair very professionally and quickly. It works great. Thanks 101 Mobility!
The purpose of this letter is to express my heartfelt appreciation for two of your staff members.
My husband has ALS (Lou Gehrig’s Disease), and I expressed to Kathleen our dire need to get 2 ceiling lifts installed as soon as possible. Kathleen was on our request immediately! She is so professional and always kept me informed as to the status of our request. She has excellent communication skills. Your staff member David Gardner installed our chair lift earlier this year. He is such a hard worker and did such a wonderful job for us!!! We love our stair lift! David came to our house to measure for the 2 ceiling lifts. He will be installing them later this week.
I have raved about your company at our ALS caregivers meetings. Your company improves the lives of so many people with disabilities. Please know that you are all greatly appreciated!!
As I mentioned on the phone, David was impressive in all respects. He is now the third person at 101 Mobility who has come across as honest, conscientious, highly competent and a genuinely nice person. I am so glad to do business with all of you. Please give my best to Bruce.